POLICIES
SHIPPING:
1. We are not liable for lost or stolen packages once signed for. All shipments require a signature.
2. Examine your package before signing.
3. We ship in three packages: Flat rate envelopes or Paks, and medium boxes via FedEx, UPS, or USPS.
4. When to refuse your package:
- Flat rate envelope: Refuse if evenly flat.
- Flat Paks: Refuse if flat or deflated.
- Medium/large boxes: Hold both boxes together, shake to detect content. Refuse if it seems hollow.
5. We only ship to confirmed addresses.
6. Shipping within the US may take 5-7 business days (Monday – Friday).
7. International shipping: Allow 6 to 10 business days, $20 Flat Shipping Rate in the US, $25 per bundle outside the US.
INTERNATIONAL SHIPPING:
- You may incur additional charges per international custom charging policy.
- You are responsible for these charges; our shipping cost covers importation only.
RETURN POLICY:
- All sales are final; no refunds.
- Allow 5 to 7 days to process and ship orders; a signature is required.
- Exchanges (upon management approval) within 3 business days. Hair must be in the original state, unaltered, and in original packaging.
- $20 restocking fee for ALL exchanges.
IMPORTANT NOTICE:
- We aren't responsible for lost/damaged packages.
- A signature is required to avoid stolen shipments.
- No refunds for packages returned to ShineLuxuryStrands; we'll contact you for reshipment.** ALL ORDERS WILL BE SHIPPED NOT BE SHIPPED UNTIL FEBRUARY 18TH IF PRODUCT IS NOT ON HAND **